Expert Services Consultant
Logik.io
Administration, Customer Service
Deerfield, IL, USA
Posted on Nov 29, 2024
About Logik.io
Are you driven to innovate? Are you energized by the excitement of building a high-growth startup with winning technology and proven product-market fit? Are you looking to join a team of A-players who keep customers first and take their work – but not themselves – seriously?
Logik.io was founded in 2021 by the “godfathers of CPQ” – our CEO Christopher Shutts and our Executive Chairman Godard Abel, who together co-founded BigMachines, the first-ever CPQ technology vendor, in the early 2000s. Today, we’re reimagining what CPQ can and should be with our composable, AI-enabled platform that provides advanced configuration, transaction management, guided selling, and more.
We’re a well-funded and fast-growing startup disrupting the CPQ space, with founders that created the category and a platform that’s pushing boundaries in configure-price-quote and complex commerce.
About the Role
Reporting directly to the VP of Expert Services, this role helps our customers maximize the value of our product both by making sure the implementation partners have everything they need and advising the clients directly. This person will have the unique opportunity to help shape and scale our partner enablement and expert services strategy from the ground up.
The person who will excel in this role will be someone with a technical background who likes using facts and data to solve problems and is able to package abstract concepts so that they are easily understood. Initially, this job will be very tactical, so to be successful, this person will need to be scrappy and creative to get the job done.
Key Responsibilities
Learn the Logik.io product well enough to answer questions about functionality, data model, and leading practices.
Ensure that implementation partner questions are answered quickly, accurately, and completely. This will frequently involve finding the right person and then packaging the answer for communication back.
Advise clients directly on software functionality and implementation best practices. This will involve working directly with smaller clients and assisting on a larger team for larger clients.
Communicate any issues back to product management and accurately communicate the problem, impact, and opportunity to facilitate roadmap development.
About You
A technical background (computer science, engineering, mathematics, economics, finance).
Software implementation or other project experience is a plus
A great communicator and collaborator
Creative and scrappy- willing to think outside the box to achieve goals and get stuff done
Goal oriented- motivated by reaching objectives and helping the company grow
Strategic thinker, tactical doer- someone who can think big, but isn’t afraid to dig in and do the work
Collaboration is key to our success. This hybrid position typically requires most teams to work in the office 2-3 days per week.
The compensation for this role starts at $75,000
Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Through our interview process, we will review your background, market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout our process.
Benefits Information
Logik offers:
Medical, dental, and vision insurance
Life and disability insurance
Flexible Spending Account, Dependent Care Spending Account and Commuter Benefits
Employee Assistance Program
A 401(k) plan with a company match coming soon
Unlimited PTO, 8 company holidays plus 4 floating holidays
Professional Development opportunities