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Technical Enablement Manager



This job is no longer accepting applications

See open jobs at Ironclad.
San Francisco, CA, USA · Remote
Posted on Saturday, January 13, 2024

About Ironclad:

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Mastercard, OpenAI, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

What's the Opportunity? 🤔

As a Technical Enablement Manager, you’ll support a highly innovative and fast paced environment that aims to prepare GTM teams with the knowledge and skills needed to do their best work. You’ll be responsible for designing, creating and delivering continuous learning programs to educate customer-facing teams on real world Ironclad solutions, so that they can lead conversations with prospective buyers and customers. We’re looking for an experienced professional to join our team to help shape how we deliver best-in-class enablement.

The role requires excellent communication and organization skills, along with a capacity to understand software products and integrations. Additionally, effective cross-functional collaboration with the Go-to-Market Enablement team members, Product Marketing Managers, Sales Engineers, Customer Success Managers, Professional Services Customer Onboarding Specialists, and leaders of those departments will be essential for the success of this role.

What I Will Be Doing? 🚀

Responsibilities include:

  • Scope, design and develop content (technical documentation, demo scripts, demo videos) to educate customer-facing teams on Ironclad Solutions and new product releases.

  • Work cross-functionally to create enablement content for mid to late stage sales activities, such as Technical Discovery, Demo and Proof of Concept.

  • Scope enablement requests to assess the right learning and communication approach

  • Use your knowledge of Enablement and the Sales cycle to define key focus areas to make the biggest impact in revenue

  • Design and deliver training/learning programs that support a globally distributed learning audience (in-person, remote and self-paced learning approaches)

  • Build strong relationships with Go-to-Market Enablement team, as well as Solutions team leaders, to support the business’ short term and long term needs

  • Work with leadership to scope and support change management for sales cycle processes that involve the Solutions teams

  • Support Integration Partnerships by developing content and resources to help drive adoption of Intercom

What Skills Do I Need? 📖

  • 2-5 years experience in Technical Sales Enablement, and / or Sales Engineer, Solutions Engineer, or technical Customer Success Manager roles in a B2B software organization.

  • Technical acumen with an understanding of technical concepts such as Single Sign On, SAML, Platform Integrations, API usage and data integration especially RESTful APIs

  • A track record for creating innovative enablement ideas to increase customer retention and product adoption

  • Experience scoping, designing, creating, and delivering learning content, both in-person and virtually

  • Impeccable communication skills, both written and verbal; active listener

  • Ability to build strong cross-functional partnerships, including senior leadership

  • A solid understanding of software selling and buying cycles

  • An intuitive sense for chunking, sequencing and layering (taking complex or large volumes of information and delivering the right information, in the right way, at the right time)

  • Knack and comfort of working collaboratively with global teams

  • Experience with Ironclad is a plus

OTE Range: $160k - 200k

The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This job is no longer accepting applications

See open jobs at Ironclad.