We’re looking for a Product Manager to lead the launch and evolution of Hi Marley’s new AI-first solution for insurance carrier Service teams. You’ll own the product that enables policyholders to reach out to a single, trusted contact for any service need and receive an instant, empathetic, and helpful response. If you can remain rooted in the customer’s problem while identifying new solutions based on the latest technology, you’ll build a new product that has a direct impact on how millions of policyholders experience insurance. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You’ll Do:

• Own the Policyholder Service product from vision to reality: Drive the end-to-end roadmap for Hi Marley’s Policyholder Service product, from design partner pilots through general availability and beyond.
• Rethink the existing Service experience: New technology creates an opportunity for new solutions to existing problems. You’ll design and ship AI-powered workflows that authenticate policyholders, triage intents, and resolve the most common service and billing inquiries without human intervention—while providing smart handoffs for complex cases.
• Measure what matters: Define and track success metrics that serve to help improve the product and, in the long-term, drive us towards a clear, outcome-based pricing model.
• Stay ridiculously close to the customer: Work directly with Heads of Service, digital/customer experience leaders, and frontline reps at design partners and early adopters to validate use cases, pressure-test automation, and shape long-term product strategy.
• Drive execution across teams: Champion the product from initial engineering all the way to market. Collaborate with design and engineering on scoping, building, and testing. Lead cross-functional execution with Customer Success, Support, Sales, and Marketing to ensure successful launches and adoption.
• Ensure every product interaction builds trust: At every stage of the product lifecycle ensure that we are building a product that instills trust in each person that interacts with it, from the policyholder with the service inquiry to the team enabling the product at the carrier.

What We’re Looking For:

• 4+ years of product management experience in SaaS, with experience in B2B or B2B2C products
• Experience bringing new products to market (0 to 1)
• Self-starter that thrives in the ambiguity associated with bringing something new to market
• Ability to gather qualitative and quantitative feedback and use it to quickly iterate on both the product and existing strategic assumptions
• Experience designing and launching generative AI-powered features, ideally AI agents, and stays current on latest evolutions in the AI space
• Excellent communication skills. Able to articulate tradeoffs, synthesize complexity, and align diverse stakeholders.
• Attention to detail, and accountability for delivering high-quality, reliable user experiences.
• Contact center, customer support, or insurance experience is a plus but not required

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$106,000–$196,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.