We’re looking for a strategic, people-first VP of Account Management to guide our AM team in delivering exceptional experiences for our enterprise customers. In this role, you’ll empower your team to build meaningful relationships, drive adoption of Hi Marley’s platform, and ensure our customers achieve their goals. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You’ll Do:

• Lead, coach, and develop a team of Account Managers, ensuring high performance, professional growth, and alignment with company goals.
• Set clear team objectives and hold individuals accountable for pipeline, revenue targets, and customer relationship outcomes.
• Partner with senior leadership to develop customer strategy, commercial frameworks, renewal playbooks and account growth plans.
• Serve as an escalation point for complex customer relationships, working closely with C-level executives to address priorities and identify opportunities for expansion.
• Guide the team in driving adoption of Hi Marley’s platform, ensuring customers achieve maximum value and satisfaction.
• Oversee account planning, pipeline management, and accurate reporting across the team.
• Partner cross-functionally with Marketing, Product, Customer, Finance and Engineering to drive a cohesive sales strategy and ensure customer success.
• Monitor customer health metrics, provide feedback to internal teams, and drive proactive strategies to maintain and expand relationships.
• Stay informed on industry trends, competitors, and market opportunities to ensure the team maintains Hi Marley’s competitive edge.
• Represent Hi Marley at industry events and conferences to build relationships, expand visibility, and strengthen customer trust.

What We’re Looking For:

• 10+ years of experience in account management or customer success, with at least 3+ years managing high-performing account management teams.
• Proven success in enterprise software account management, including relationship building, account growth, and renewals.
• Demonstrated ability to work with senior executives and complex, multi-stakeholder organizations to identify and solve business challenges.
• Strong leadership skills with a focus on coaching, mentoring, and empowering teams to achieve revenue and retention goals. Exceptional communication, negotiation, and relationship management skills.
• Experience managing long sales cycles (6+ months) in highly regulated industries like insurance and finance.
• Comfort in a fast-paced, dynamic environment, with the ability to prioritize and execute across competing priorities.
• Proficiency in account planning and pipeline management tools such as Salesforce (SFA).
• Willingness to travel (20-40%) to support team activities and maintain key customer relationships.