About Genspark

About the Role

What You’ll Do

Customer Intelligence & Product Strategy

• Own the voice of the customer: Work closely with our go-to-market teams (sales, customer success, and support) to gather, analyze, and synthesize feedback from business customers and enterprise clients
• Drive prioritization: Filter, sort, and rank customer insights to identify the highest-impact opportunities that will shape our product roadmap
• Translate insights to action: Distill complex, frontline takeaways into clear product requirements and strategic initiatives that guide engineering and product development

Cross-Functional Leadership

• Bridge GTM and Engineering: Serve as the critical link between customer-facing teams and technical teams, ensuring seamless communication and alignment
• Collaborate globally: Work effectively across time zones and cultures with our distributed global team, demonstrating flexibility and cultural intelligence
• Partner with leadership: Report directly to Co-Founder and COO Wen Sang, contributing to strategic decision-making at the executive level

Product Execution

• Drive product development: Work hand-in-hand with engineering and product teams to deliver enterprise-grade features and capabilities
• Measure business impact: Define success metrics and track the business outcomes of product releases, not just feature completion
• Scale enterprise offerings: Help build products that serve the needs of the world’s largest organizations while maintaining product-led growth principles

What You’ll Bring

Required Experience

• 5-10 years of enterprise product management experience with a proven track record at product-led growth (PLG) companies such as Zoom, Slack, DocuSign, Box, Dropbox, Atlassian, or similar
• Demonstrable impact: Clear evidence of successful product launches that drove measurable business results—we want to see what you’ve built and the outcomes you’ve achieved
• Enterprise expertise: Deep understanding of enterprise customer needs, buying processes, and what it takes to build products for Fortune 2000 organizations

Core Competencies

• Customer-first mindset: Obsessed with understanding and solving real customer problems, with the ability to distinguish between feature requests and underlying needs
• Product-oriented thinking: Strong product instincts with a bias toward scalable, product-led solutions rather than bespoke services or one-off customizations
• Analytical rigor: Ability to synthesize complex, often conflicting feedback into clear priorities backed by data and strategic thinking
• Global perspective: Experience working with international teams and customers across different markets and cultures

Cultural Fit - You Are:

• Ambitious: You think big and want to build products that create billions of dollars of impact
• Extremely motivated & passionate: You bring infectious energy and genuine excitement about the problems we’re solving
• Competent: You have the skills and experience to back up your ambitions—you’ve done this before and done it well
• Fast & tireless: You move with urgency, iterate quickly, and maintain high energy in a fast-paced startup environment
• Humble: You check your ego at the door, listen intently, and are always learning
• Collaborative: You thrive in cross-functional environments and build strong relationships across the organization

Why This Role Matters