We're building the future of AI with our Agent Engine platform. Our products—Genspark Super Agent, Genspark AI Slides, and Genspark AI Sheets—are transforming how people work with artificial intelligence.

The Opportunity

This is a rare opportunity to join as a founding leader and build something transformative from the ground up. As Head of Support, you won’t just be answering tickets—you’ll be architecting the future of customer support system, leveraging Genspark’s advanced AI capabilities to reimagine what’s possible. Your work will directly influence product development and set new industry standards for how support should be done.

What You’ll Build

1. Architect a World-Class Support System

Design and implement a comprehensive ticket lifecycle management system that ensures every customer request is tracked, prioritized, and resolved with excellence
Establish quality standards and satisfaction metrics that drive continuous improvement
Build scalable processes that maintain high-touch service as we grow exponentially
Create proactive monitoring and alerting systems to identify and resolve issues before customers experience them

2. Build a Global, Multi-Lingual Support Team

Recruit, develop, and lead a distributed team covering our global customer base across the US, Japan, Korea, India, France, and Brazil
Design coverage strategies that provide 24/7 support across all time zones and languages
Create training programs that empower team members to deliver exceptional service while maintaining cultural sensitivity
Foster a collaborative, high-performance culture that scales across geographies

3. Redefine Support Through AI Innovation

Partner closely with engineering and product teams to leverage Genspark’s super agent capabilities in revolutionary ways
Pioneer new support methodologies that combine human expertise with AI augmentation
Transform our support function into a competitive advantage and showcase for what’s possible with AI
Continuously experiment with and implement cutting-edge support technologies

4. Drive Product-Level Impact

Analyze support patterns to identify recurring pain points and systemic issues
Translate customer feedback into actionable product insights and feature requests
Work cross-functionally to ensure customer challenges are solved at the product level, not just the support level
Build feedback loops that make support requests progressively unnecessary through proactive product improvements
Measure success not just by tickets resolved, but by tickets prevented

What You Bring

Required Experience

5-10 years of hands-on support experience in technology/software companies
Proven leadership in building and scaling support teams from the ground up
Large-scale impact: Direct experience supporting millions (preferably tens of millions) of users
Track record of excellence: Demonstrable success in maintaining high customer satisfaction scores (CSAT, NPS) at scale
Systems thinking: Experience designing and implementing support operations, tools, and processes
Global perspective: Experience managing distributed teams across multiple time zones and cultures

Essential Qualities

Ambitious & Motivated: You’re driven by the opportunity to build something unprecedented and set new industry standards
Humble: You lead by example, roll up your sleeves, and value every team member’s contribution
Exceptional Communicator: You can translate complex technical issues into clear solutions and rally teams around a shared vision
Passionate: You genuinely care about customer experience and see support as a strategic function, not a cost center
Data-Driven: You make decisions based on metrics and continuously optimize for better outcomes
Innovative: You’re excited about leveraging AI and new technologies to reimagine what support can be

Bonus Points

Experience with AI-powered support tools or automation
Multilingual capabilities
Background in fast-growing startups or hyper-growth environments
Technical aptitude to understand and communicate about complex AI products
Experience turning support insights into product features

Why This Role Matters

At Genspark, support isn’t a department that catches problems—it’s a strategic function that prevents them. You’ll have direct access to leadership, significant autonomy, and the resources to build something truly innovative. Your insights will shape product direction, and your team will serve as the voice of our global customer community.

This role offers the unique opportunity to:

Define how AI-native companies approach customer support
Build systems and methodologies that will be studied and replicated across industries
Lead a function that’s treated as a growth driver, not a cost center
Work with cutting-edge AI technology that most support leaders only dream about

Our Culture

We move fast, think big, and stay grounded. We value:

Customer Obsession: Everything starts with understanding and exceeding customer needs
Innovation: We question assumptions and aren’t afraid to do things differently
Ownership: Leaders here have autonomy and accountability
Collaboration: The best solutions come from diverse perspectives working together
Continuous Learning: We’re building something new, which means learning every day

How to Apply

If you’re ready to redefine what support can be and build something that matters at a company poised for explosive growth, we want to hear from you.

Please share:

Your resume highlighting relevant experience
A brief cover letter explaining why you’re the right person to build the future of support at Genspark
Examples of support systems, processes, or innovations you’ve implemented that drove measurable impact

Genspark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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