• Serve as the primary point of contact for an assigned portfolio of Japanese enterprise clients
• Develop trusted advisor relationships with key stakeholders, including C-level executives
• Build and maintain strong, long-lasting client partnerships.
• Navigate Japanese business etiquette and decision-making processes with cultural sensitivity

• Onboard new clients with customized training sessions designed to meet their specific business needs
• Conduct regular Strategic Business Reviews (QBRs) with key accounts
• Proactively identify opportunities to drive product adoption, usage, and customer satisfaction
• Develop success goals collaboratively with clients and ensure continuous value realization throughout the customer lifecycle

• Prepare and present periodic performance reports analyzing client KPIs and usage metrics
• Provide data-driven strategic recommendations based on client performance and market trends
• Support clients’ operational and strategic decisions with best practices and internal expertise
• Monitor customer health metrics and proactively address potential churn risks

• Liaise between clients and internal teams (Product, Engineering, Sales, Marketing) to ensure timely delivery of solutions
• Communicate customer feedback and feature requests to product development teams
• Collaborate with Sales to identify expansion and upsell opportunities within existing accounts
• Work with Marketing to develop customer success stories and case studies

• Must be based in Japan (Tokyo or surrounding area)
• 2+ years of Customer Success Management or Account Management experience in a B2B SaaS or technology company
• Business-level fluency in both Japanese and English (written and verbal)
• Bachelor’s degree preferred
• Proven track record of managing multiple client accounts simultaneously
• Experience delivering client-focused solutions based on customer needs

• Experience in enterprise SaaS, AI/ML technologies, or workplace productivity tools
• Familiarity with enterprise software adoption patterns and procurement processes
• Understanding of business culture, including decision-making processes
• Experience working with global technology companies expanding into Japan

• Exceptional communication and presentation skills across all organizational levels, including executives
• Ability to explain complex technical concepts in clear, accessible language in both Japanese and English
• Strong active listening and negotiation skills

• Strong analytical capabilities with attention to detail
• Ability to interpret data and translate insights into actionable recommendations
• Comfort working with metrics, dashboards, and reporting tools

• Patient, empathetic approach aligned with Japanese customer service standards (omotenashi)
• Ability to build credibility and trust with diverse stakeholders

• Resourceful problem-solver who can navigate ambiguity
• Adaptable to fast-paced startup environment with evolving priorities
• Proactive mindset with ability to anticipate customer needs

• Competitive compensation package including base salary and equity
• Professional development opportunities in a fast-growing AI unicorn
• Global exposure working with international teams across US, Singapore, and Asia
• Cutting-edge technology - work with the latest AI innovations daily
• Impact - directly shape customer success strategy in a critical growth market
• Inclusive culture - we embrace diversity and welcome people from all backgrounds

Our Values

• Build with velocity - Move fast, iterate quickly, prioritize functionality
• Customer obsession - Our customers’ success is our success
• Innovation without limits - Push boundaries, challenge conventions
• One team, global impact - Collaborate across borders and functions
• Excellence through diversity - Embrace different perspectives and backgrounds