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Director of People Operations



People & HR, Operations
Chicago, IL, USA
Posted on Tuesday, April 23, 2024

About G2 - Our People

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs).

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits.

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

We are looking for a Director, People Operations to join our Employee Success (ES) team in Chicago. This role reports to the Chief People Officer, will manage a global team of 6 and will work closely with other Employee Success team members. You will serve as the subject matter expert in employee relations, benefits, and people operations, and will partner with the business on all people matters (in partnership with the ES team and cross functional partners). Your team will serve our global offices in US, UK, India and all remote employees.

In This Role, You Will:

  • Lead a team of world-class global business partners to build strong relationships on all matters of talent management and workforce planning to drive G2’s business forward,
  • Partner with business leaders and lead all internal employee relations issues including but not limited to involuntarily terminations, employee complaints, performance improvement plans, conflict resolution, investigations (in partnership with G2’s employee relations investigator), and any organizational changes
  • Manage employee termination procedure to ensure terminations are processed fairly and consistently across the organization, while ensuring compliance with federal, state, and local employment regulations.
  • Serve as an excellent cross functional partner with finance, legal, GTM Ops, and within ES (data and analytics, employee experience, and talent acquisition) to achieve overall vision of enabling employee success to facilitate G2’s long-term success
  • Manage annual benefits renewal for all G2 offices, make recommendations on benefits to add/change in order to remain competitive in the marketplace in partnership with G2’s benefits broker
  • Own the annual merit cycle, and collaborate with other leaders of the ES team on the performance management process.
  • Utilize data to drive continuous process improvement across ES most critical, cross functional processes to drive speed, efficiency and quality.
  • Continuously monitor federal and state updates in employment law and ensure compliance with federal, state, and local regulations. Become familiar with international employment law and practices in partnership with G2’s legal team.
  • Manage all employee leave of absence including Parental Leave, STD, LTD, FMLA, California leave, etc. Manage all expatriate assignments, visa renewals, and immigration for all global employees.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

  • Typically, 10+ years of experience as an HR Generalist, People Ops Manager, or Director working closely with managers with experience leading people
  • Experience in a fast-paced environment in the tech or startup space ideally in matrixed structures
  • Strong business acumen and analytical skills, with the ability to use data to drive strategic decisions
  • Strong influencing and negotiation skills with ability to present a clear and strategic point-of-view to senior management while being able to defend and voice the thought process and rationale behind recommendations
  • Excellent written and verbal communication skills and the ability to express thoughts logically and succinctly.
  • Proficiency in Google Suite, especially Slides and Sheets

What Can Help Your Application Stand Out:

  • PHR or SHRM-CP certification
  • Experience working in global matrix organizations
  • Familiarity with UK and India laws and regulations
  • Experience working in employee relations/investigations, benefits and/or immigration

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.


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