About Forma

The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.

Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions.

Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team.

Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members.

Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.”

About the Role

We are seeking a Senior Product Operations Manager to join our team at Forma. In this role, you will play a key part in developing and managing programs and projects within the Product team. Collaborating closely with Product Managers, you’ll lead essential initiatives, including optimizing operational workflows, roadmap planning, and product review. Your efforts will help foster clarity across the organization by establishing effective processes and enhancing existing ones. This is a 4-month contract position.

You Will

• Develop and implement best practices; Create and maintain operational programs, frameworks, and best practices to enhance communication, alignment, and decision-making across teams.

• Own roadmap planning process and deliverables. Build and manage systems to help PMs integrate inputs from various sources, ensuring alignment on roadmap priorities with leadership.

• Establish an operating cadence within the product team to help track, and report on progress made on roadmap and business outcome to various stakeholders.

• Partner with Product Managers and Engineering stakeholders to plan and execute both large-scale programs and more tightly-scoped projects

• Build efficient processes for ensuring timelines, objectives, and expectations are clearly set

Preferred Skills

• 6+ years of proven success managing product operation programs in a high growth environment

• Strong communication skills and can work with both technical and non-technical audiences.

• Strong quantitative, analytical, problem-solving, and decision-making skills

• Experience partnering with cross-functional teams in a product-oriented environment

• Startup experience is a plus!

At Forma, we value diversity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!