Clearco is the non-dilutive working capital solution for e-commerce businesses in the United States. Clearco’s unique Invoice Funding product allows companies to access funding for invoices and receipts for inventory, marketing expenses, shipping, and logistics. Clearco offers capped weekly payments and does not require collateral or personal guarantees from its customers. Founded in 2015, Clearco has funded over 10,000 businesses with $2.5BN invested. Our Collections Team works directly with our customers every day to support them in making their payments to Clearco.

The Senior Manager of Collections is responsible for leading and managing all aspects of Clearco’s Collections Team. The role is crucial to the professional development and growth of our Collections Team while embodying and reinforcing our guiding principles of maximizing cash recovery, acting with speed, and enforcing our contractual rights.

At Clearco we “do collections” a bit differently; we expect our Collections Associates to not only be highly responsive and actively drive negotiations forward, but also be financially savvy enough to review financial statements and other documentation to challenge our customers’ assertions resulting in optimal recoveries for Clearco. Therefore, our Senior Manager of Collections must be an exceptional people developer and a strong financial analyst capable of guiding our team through the technical details of our customers’ financial challenges.

What your day-to-day will look like:

• Review the status of our delinquent customers and their communications with our Collections Team

• Support our Collections Team in analyzing customer bank statements, payment processor reports, and financial statements to estimate business health and capacity to pay

• Prepare our Collections Team to engage our customers in rigorous questioning and negotiations

• Act as a player-coach, engaging directly with our customers when escalations are warranted

• Optimize procedures to improve Collections Team effectiveness and efficiency

• Collaborate with other teams such as Product, Engineering, Support, Payments, Sales and especially Credit/Risk to troubleshoot issues and implement solutions

• Analyze trends, portfolio performance, and identify opportunities for improvement

• Contribute to and lead, in partnership with Clearco’s Vice President of Operations, projects and initiatives that improve the infrastructure and capabilities of Clearco’s Collections Team

You will thrive if you:

• Have 7-10 years of experience in commercial collections/risk management, ideally within the eCommerce industry segment and within remote working environments

• Love leading and developing a high-performing collections teams, demonstrating through personal example

• Can confidently analyze financial statements and effectively communicate findings to the team

• Show extraordinary attention to detail and can guide your team to a higher standard of rigor

• Enjoy deal-making and can confidently negotiate, objection handle, and drive a deal to close

• Are proficient with software such as Salesforce, Tableau, Google Suite, and Microsoft Excel

• Manage and prioritize your time and multiple responsibilities; Clearco is a fast-paced workplace, where we look for same-day results while driving towards weekly and monthly goals

• Are a builder and optimizer; Clearco is building for scalability and constantly improving our processes and procedures

Our Collections Team moves fast with each Collection Associate balancing several dozen customers who keep us on our toes. We work hard to maximize Clearco’s cash recovery so we can advance that capital to even more businesses to help them grow!

What we offer:

• Competitive salary and incentives, plus comprehensive health and dental insurance

• RRSP / 401k matching

• Work-from-home with a stipend to create your ideal environment

• Mental health support and professional development opportunities

• Flexible time-off policy

• Fertility, hormonal health, and family-forming benefit

Application Requirements:

To apply for this role, in addition to a resume, a cover letter must be submitted specifically outlining why you are interested in this role and why you are an excellent fit for our needs. Please address the cover letter to Blake Connoy, Vice President, Operations. Blake will personally read every cover letter.