The Technical Implementation Manager is a key member of the Customer Integrations and Implementation team and has responsibility for assisting customers through the technical implementation of one or more of ZoomInfo’s customer-facing solutions.

This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

What You’ll Do:

Advanced Technical Expertise

• Lead complex, enterprise-level implementations as a senior member of the ZoomInfo Integration and Implementation Team, providing expert guidance and strategic support to high-value clients during the deployment of ZoomInfo product solutions within their internal systems.
• Maintain expert-level understanding of application integrations within CRM/MAT environments, including Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and emerging solutions.

Client Engagement & Consultation

• Engage in strategic dialogue with C-level executives, IT leaders, and technical stakeholders to customize ZoomInfo Integration implementations that align with enterprise business objectives and technical roadmaps.
• Provide consultative guidance on best practices, optimization strategies, and scalability considerations for long-term success.

Advanced Problem Resolution

• Deploy expert-level troubleshooting and diagnostic skills to resolve complex technical issues across integrations and platform solutions.
• Conduct a root cause analysis for systemic issues and develop preventive measures to enhance overall solution stability.
• Identify, document, and escalate product defects and enhancement opportunities to Product Development and Engineering teams, providing detailed technical specifications and business impact assessments.

Cross-Functional Leadership & Mentorship

• Train, mentor, and coach Level One and Level Two Implementation Managers, fostering the development of technical skills and the adoption of best practices.
• Collaborate with and provide technical leadership to Sales, Client Support, QA Engineering, and Product Management departments on complex client scenarios.

Technical Thought Leadership

• Conduct high-level technical discussions on advanced topics, including email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, and enterprise process design with both internal and external stakeholders.
• Serve as a subject matter expert for emerging technologies and integration patterns.

Innovation & Continuous Improvement

• Perform a wide variety of complex professional tasks requiring exceptional creativity, strategic thinking, and technical innovation.
• Proactively identify opportunities to enhance implementation processes, tools, and client experiences.
• Stay current with industry trends, emerging technologies, and competitive solutions to maintain ZoomInfo's technical leadership position.

What You Will Bring:

Advanced Technical Expertise & Certifications

• 5+ years of hands-on experience with technical CRM, Marketing Automation implementation, and/or Sales Acceleration platforms in enterprise environments.
• Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred.
• Deep technical proficiency across multiple platforms with demonstrated ability to architect complex, multi-system integrations.

Strategic Client Partnership & Leadership

• Proven track record of managing high-value, enterprise-level client relationships with exceptional customer service and consultative skills.
• Ability to communicate complex technical concepts with accuracy, empathy, and clarity to diverse audiences, including C-suite executives, IT leaders, and end users.
• Experience leading client workshops and technical discovery sessions
• Demonstrated ability to build trust and credibility as a strategic technical advisor.

Expert Problem-Solving & Technical Acumen

• Exceptional capacity to quickly master complex technical infrastructure, emerging technologies, and advanced troubleshooting methodologies.
• Proven expertise in root cause analysis, systems thinking, and developing innovative solutions to novel technical challenges.
• Strong analytical skills with the ability to research, diagnose, and resolve sophisticated integration issues independently.

Leadership & Mentorship

• Demonstrated experience mentoring and developing junior team members, fostering a culture of continuous learning and technical excellence.
• Track record of leading cross-functional initiatives and driving organizational improvements.
• Ability to influence without authority and build consensus across technical and business stakeholders.

Collaboration & Communication Excellence

• Outstanding collaboration skills with proven ability to work effectively across Sales, Support, Engineering, Product, and executive teams.
• Strong written and verbal communication skills, including experience creating technical documentation, training materials, and presentations for various audiences.
• Experience facilitating technical discussions and translating business requirements into technical solutions.

Quality & Process Excellence

• Meticulous attention to detail with unwavering commitment to quality and accuracy in all deliverables.
• Process-oriented mindset with experience developing and implementing best practices, standards, and quality assurance frameworks.
• Proactive approach to identifying risks, preventing issues, and continuously improving implementation methodologies.

Additional Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field preferred (or equivalent experience).
• Experience with project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.).
• Familiarity with data governance, security compliance (SOC 2, GDPR), and enterprise architecture principles.
• Self-motivated with the ability to manage multiple complex projects simultaneously while maintaining high standards.

What’s In It For You:

We want our employees and their families to thrive. In addition to comprehensive benefits, we offer holistic mind, body, and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Market-leading product offering (check our long list of G2 awards)
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add-ons such as pet insurance, legal service support, and more!

This role is a hybrid position, with the option to work from home on Mondays & Fridays.

The US base salary range for this position is $88,000 to $92,000 + benefits.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

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