ZoomInfo is growing and looking to add talented and passionate people to our Infrastructure team! The IT Support Specialist will be responsible to deliver quick and effective support for our employees on hardware, software, and connectivity issues, both remotely and onsite. If you're tech-savvy and love working in a fast-paced environment, this role is perfect for you.
IT Support Engineer II
Chorus.ai
IT, Customer Service
Chennai, Tamil Nadu, India
Posted on Feb 4, 2025
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
What You'll do:
- Ability to resolve issues related to printing, desktop hardware, and connectivity issues
- Support sites remotely and onsite as needed and assist in managing other technologies
- Ability to work with a ticketing system and provide quality updates to internal customers and teams.
- Ability to troubleshoot/resolve issues in a timely manner
- Follow standard help desk procedures and recommend changes for continuous improvement.
- Install, make changes, and repair computer hardware and software
- Follow-up with employees to ensure issues are resolved
- Provide employee customer assistance
- Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resource
- Log all help desk interactions
- Working across time zones
- Responding to crises promptly
- Meeting team performance requirements
What you bring:
- Proven 5 years working experience as an inhouse IT support in fast - paced setup
- Excellent Knowledge of Windows, Mac, and others related OS
- Experience with Gsuite, Slack, ServiceNow, Okta, RingCentral, Zoom and Intune are mandatory
- Excellent knowledge in ZoomRoom Troubleshooting in Logitech and NEAT solutions.
- Strong troubleshooting and problem analysis.
- Knowledge in Zscaler & Proofpoint troubleshooting will be an added advantage
- Relevant certifications are a real bonus
- Adapt to work in Morning / Afternoon working schedules
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.