Technical Implementations Manager II
Chorus.ai
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
- Work as a member of the ZoomInfo implementation team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems.
- Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and available solutions.
- Engage in clear dialogue with clients to customize the ZoomInfo implementation ensuring the solution aligns with client business needs.
- Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.
- Identify, catalog, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
- Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering, and product management departments).
- Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders.
- Assist in creating technical “how-to” documents when necessary.
- Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of the customer
- 3+ years of relevant experience
- Technical CRM, MAT, or Sales Acceleration platform experience; Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
- Customer service experience and skills; the ability to be accurate, empathetic, and helpful in communicating with clients.
- High capacity to learn and understand the technical infrastructure and troubleshooting processes.
- Must be a problem solver. Ability to research, analyze, and provide a solution to newly identified issues.
- Team-focused with strong collaboration and communication skills.
- Emphasis on attention to detail and quality.
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.