The Technical Implementation Manager is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo’s customer-facing solutions.

This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

What You'll Do:

• Provide hands-on guidance and support to clients during the implementation of ZoomInfo's products within their internal systems.
• Maintain a clear understanding of application integrations within CRM/MAT environments, particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, and the ZoomInfo platform.
• Engage in clear dialogue with clients to customize the ZoomInfo integration implementation, ensuring the solution aligns with client business needs.
• Assist in troubleshooting and resolving more complex integration issues.
• Collaborate with internal and external teams to ensure successful implementation and client satisfaction.
• Document and review integration processes and client requirements.

What You Bring:

• 3-5 years of experience in Technical CRM, Marketing Automation implementation, or Sales Acceleration platform.
• Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
• Advanced understanding of ZoomInfo RevOS Platforms.
• Working knowledge of at least 3-5 platforms/products that integrate with ZoomInfo, with advanced knowledge of at least 1-3 of these platforms/products.

Supervision

• Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Requires some coaching and leverages internal networks to resolve most issues. Has an understanding of what issues need to be escalated but may require assistance in doing so.

Job Complexity

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds productive internal and external working relationships and completes technical implementation of ZoomInfo products.

Knowledge

• Developing professional expertise and applies company policies and procedures to resolve a variety of issues.

Teamwork

• Open to giving/receiving feedback from peers.
• Offers assistance to coworkers and demonstrates active listening skills.
• Able to effectively cross-collaborate on projects and escalations.
• Is able to effectively resolve conflicts.

Working Hours : 5 PM - 2 AM/8:30PM - 5:30 AM