Senior Community Manager
Chorus.ai
This job is no longer accepting applications
See open jobs at Chorus.ai.See open jobs similar to "Senior Community Manager" Emergence.At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
The Senior Community Manager will take the lead in scaling, cultivating and nurturing our owned private Slack community. They will also be responsible for building and growing a customer community hosted on the Salesforce Experience Cloud. Join us in shaping these vibrant, engaged, and impactful communities, fostering meaningful connections and providing educational and self-service options within our communities and beyond.
What You’ll Do:
- Day-to-day management of the ZoomInfo owned private community, including driving community membership and engagement, and analysis of reporting
- Development of solutions to drive community engagement. These may include creating virtual events with industry thought leaders (both internal and external), ongoing communication such as newsletters, or other programmatic solutions
- Aligning with internal teams on hosting in-person events either in parallel to industry trade shows or as part of sponsored events
- Building and growing a customer community on the Salesforce Experience Cloud, focused on allowing customers to connect with other companies around GTM and ZoomInfo best practices
- Developing self-service content and forums within the customer community, allowing users to help each other’s questions, with oversight from ZoomInfo
- Partnering with cross-functional stakeholders from Customer Experience, Product, and RevOps to design community functionality and workflows that are integrated with internal systems to drive the most seamless self-service journey for customers
- Development and analysis of ongoing reporting to showcase business impact and identification of areas of improvement for the community
- Working across the company to identify opportunities to partner and grow both the private and customer communities
- Performs other duties as required/assigned by manager
What You’ll Bring:
- Bachelor’s degree in Communications, Marketing, or Business preferred
- 6+ years of experience in B2B private and customer community management
- Understanding of how B2B and/or B2C private and customer communities work. Experience with customer communities built on the Salesforce Experience Cloud preferred
- Ability to analyze data and take action based on the results
- Excellent collaborator and believes in building strong partnerships
#LI-AP3 #LI-Remote
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.
This job is no longer accepting applications
See open jobs at Chorus.ai.See open jobs similar to "Senior Community Manager" Emergence.