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Customer Training Specialist II

Chorus.ai

Chorus.ai

Customer Service
Chennai, Tamil Nadu, India
Posted on Monday, May 27, 2024

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

The Customer Training Specialist is responsible for all aspects of on-boarding and training for ZoomInfo customers.
We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.
What You'll Do :
  • Facilitate on-boarding and training sessions for our global customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
  • Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
  • Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
  • Drive customer engagement beyond on-boarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
  • Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
  • Work cross-functionally with the Account Managers & Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
  • Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness.
What You Bring :
  • 5 years proven work experience in customer facing Sales, Account management or Customer Training with 2+ of those years focused on training in sales and/or account management.
  • Excellent communication, presentation and organisational skills.
  • Proficiency in Google-Suite products.
Preferred Qualifications:
  • Proficiency with Salesforce (Lightning)
  • Experience with learning management software
  • Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale
Shift timing: 5:00 PM - 2:00 AM IST
Work location: Chennai (3 days work from office)

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.