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Director of Employee Effectiveness and Experience



Waltham, MA, USA
Posted on Tuesday, September 19, 2023

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

Director of Employee Effectiveness and Experience

Location: Waltham, Massachusetts

Who We Need:

We are seeking a Director of People Effectiveness and Experience to ensure that our hybrid team of over 3,500 people globally has the tools and motivation to thrive at ZoomInfo. This role will blend the core responsibilities of Employee Experience or People Experience and Organizational Development or Organizational Effectiveness. As such, you will leverage your global team and work cross-functionally to define and shape a thoughtfully designed and inspiring environment for our employees while equipping leaders with models and tools to more efficiently and effectively work together.

If you are passionate about helping people develop and thrive individually and as a team, then this is the role for you.

Examples of What You’ll Drive On:

  • RTO Success Model: Define the global on-site experience required to realize Return to Office’s potential business impact, then partner with Facilities and local leadership teams to craft events, initiatives, and experiences to realize the potential value of in-office interactions
  • Hybrid Operating Model: Develop principles guiding how we operate as a hybrid global workforce with remote employees and office-based personnel
  • On-Site Gathering: Institute the needed structure, programs, and logistics to facilitate in-person gatherings, events, and offsites as part of our Hybrid Operating Model
  • Org. Operating Principles & Practices: Establish organizational best practices for communications, meetings, problem-solving, and other core processes, then build the programs, training, communications, and measurement tools to institute them
  • Remote Employee Success: Define and integrate approaches to connect remote staff to ZoomInfo's culture, network, and resources
  • Org Effectiveness Toolkit: Create tools and resources to help leaders structure, manage, and collaborate with their teams
  • Team Assessment & Development: Partner with People Analytics and business leaders to quantitatively measure our organizational performance, define mechanisms to measure and assess team performance, and take action to improve team dynamics and performance
  • Organizational Development (OD) Capability Development: Develop training materials, facilitate training sessions, and be a thought partner for key stakeholders (e.g., HRBPs) to develop OD capabilities and playbooks they can disseminate broadly across the organization
  • Non-Compensation Recognition: Define how we effectively reinforce our values, ideal behaviors, and top performance through non-monetary recognition programs
  • Diversity, Equity, & Inclusion: Develop initiatives and programs to ensure we are bringing different perspectives to the table and, in so doing, arrive at the best decisions and outcomes
  • Corporate Social Responsibility: Develop initiatives and support producing the annual Sustainability Report showcasing ZoomInfo's societal impact through activities like work in the community and volunteering
  • Employee Listening: Collaborate with People Analytics and cross-functional partners to evolve and execute our Employee Listening strategy, ensuring that we are identifying problems, opportunities, and needed actions
  • Strategic Partnership: Collaborate across functions to develop people-focused strategies aligned with business goals and ZoomInfo's values; act as a trusted advisor on optimizing organizational culture, performance, and the employee experience

Experience & Expertise You Bring:

  • Experience having defined and instituted the in-office, hybrid, and remote ways of working for a global organization
  • Experience shifting organizations from legacy practices to new and more effective models of operating and at-scale
  • Experience leading programs end-to-end, including project planning, communications, change management, and stakeholder engagement for large-scale, enterprise efforts that cross multiple functions
  • Demonstrated competency in effective group assessment and facilitation
  • Demonstrated knowledge of business operations, management practices and principles, and employee engagement trends and practices
  • Experience conducting, interpreting, and synthesizing quantitative and qualitative analysis into a holistic analytical picture of a problem or opportunity, then clearly articulating those insights and resulting recommendations for executive audiences
  • Expertise conducting Excel-based analysis; ideally experienced in analyzing data using analytical languages like Python or R
  • 8+ years having led employee experience, employee engagement, or organizational effectiveness for a fast-paced, global organization
  • Ideally a Ph.D. or similar advanced degree in Industrial & Organizational Psychology (I/O Psych), Organizational Development (OD), or similarly relevant fields
  • Bachelor's degree in Business, HR, or a related field required

How Others Describe You

  • Highest degree of morals and ethics, you care deeply about “doing the right thing”
  • Motivated; you’re passionate about doing great things and are willing to put in the time and effort to make things come to life
  • Long-term thinker who translates that into a clear and logical road map
  • Translates long-term goals into near-term “quick wins” to show value and progress
  • Coachable and low ego; you’re hungry to get feedback and incorporate it into how you work because you’re singularly focused on improvement
  • An owner who is accountable for their job and ready to jump on the work that needs to be done regardless of whether it’s in your scope
  • Data-driven; you leverage data to define strategy, measure progress, and communicate the impact of our issues and interventions
  • Impact-focused; you recognize and articulate the “so what” of how People Experience generates ROI for the business
  • Able to continually reassess priorities and communicate them effectively
  • Player-coach mindset; you want to get your hands dirty and do the work while also giving regular and hands-on feedback to your direct reports
  • Development mindset; you’re ready to help your team learn and grow
  • Well-versed in core business operations and are able to quickly get up to speed on the organization’s incentives, structure, and ways of working
  • Structured thinker who methodically defines what we are trying to achieve, arrives at a logical conclusion

The US base salary range for this position is $150,000 to $200,000 + equity + bonus + benefits.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.