We are looking for an engaging, experienced, and results-oriented Role Enablement Manager to join a Global Revenue Enablement team that supercharges ZoomInfo’s Go-To-Market organization.

In this role, you will take charge of defining and executing an enablement strategy that ensures our Customer Onboarding, Implementation, and Training (OIT) teams have the know-how and skill to best position our product suite, resulting in a sales velocity that is industry leading and best in class.

This role will support our Customer Experience teams in the United States and India. Knowledge of and experience in global customer-facing roles is a must.

This is a hybrid position, working a minimum of three days per week from our Vancouver, WA office.

What you will do:

• Work with CX Enablement stakeholders to define and deliver Enablement Content and Programs for the Customer Onboarding, Implementation, and Training roles
• Establish training plans aligned with the needs of the customer experience org by utilizing modern learning and enablement approaches
• Curate all necessary messaging, content and/or tools necessary
• Project manage the execution of the enablement content
• Deliver effective and engaging content for elearning, online, and in-person delivery
• Measure end to end success of customer experience readiness according to role-specific metrics

• Act as an Enablement Trusted Advisor for Customer Experience Leadership
• Become a Subject Matter Expert in enabling the customer experience teams on products, service skills, and business acumen skills
• Educate on best practices and lessons learned regarding product adoption at all stages of the customer journey
• Meet regularly with local & international CX leadership to ensure enablement programming is driving business outcomes

• Steward Customer Experience Role Expertise across the broader Revenue Enablement Team
• Partner with other members of the Revenue Enablement Team to assess and identify the right skills for the customer experience roles
• Work closely with Core Program owners to assess and deliver the right skills for onboarding, ramp, and continuing education
• Contribute to creative enablement scaling, delivery, and quality assurance within the broader Sales Enablement team

• Collaborate with the US Enablement team and Human Resources in US & India to guide onboarding expectations
• Partner with Enablement Onboarding and India Human Resources for logistics and scheduling for new Customer Onboarding, Implementation, and Training team members
• Collaborate with Onboarding Enablement to facilitate training classes and develop content specific to the Customer Onboarding, Implementation, and Training team in India

What you bring:

Role

• 2+ years of collective business-to-business (B2B) experience in at least one of the following areas:
• Customer Success Management
• Customer Onboarding Management
• Customer Education
• 1+ years in building, managing, and measuring program/initiative progress
• 1+ years experience working with/in enablement teams focused on Go-To-Market personas
• Demonstrated experience in content creation and delivery to post-sales teams
• Demonstrated experience in leading and project managing multiple initiatives of varying complexity and timeframes
• Experience delivering training to international audiences, especially in India, the US, Canada, Australia, or Western Europe, preferred
• Experience working on international internal teams is a plus

Technology

• Demonstrated experience with content authoring, packaging, and management tools used in enablement organization including:
• Microsoft Office Suite or Google Suite
• Learning management systems such as Lessonly, Skilljar, Thought Industries, etc.
• E-learning authoring tools such as Articulate Rise, Camtasia, 7 Tabs, etc.
• Content management platforms such as Seismic, Highspot, etc.
• Project management tools such as Jira and SmartSheet
• Familiarity with one of the following:
• Salesforce
• Customer Experience CRMs such as Gainsight (preferred), Totango, Catalyst, etc.

Professional

• Bachelor’s Degree or equivalent in business, education, or related fields
• Excellent command of English, both oral and written
• Excellent communication, presentation and organizational skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment with competing priorities
• Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently
• Ability to influence with a engaging and inspiring personality
• Insatiable curiosity and love of product technology
• Strong project and time management skills
• Strong judgment, initiative and sense of urgency
• Proven experience in effective cross-functional & cross-cultural relationship management
• Self-starter mentality

The US base salary range for this position is $64,000 to $88,000 + bonus + benefits.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.