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Product Trainer, Customer Success

Chorus.ai

Chorus.ai

Product, Customer Service, Sales & Business Development
Chennai, Tamil Nadu, India
Posted on Tuesday, August 1, 2023

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

We are looking for an engaging, passionate, and results-oriented Product Enablement Delivery Manager to join a Global Sales Enablement team that supercharges ZoomInfo’s Go-To-Market organisation.

In this role, you will execute on and deliver an enablement strategy that ensures our Go-To-Market teams have the know-how and skill to best position our product suite, resulting in a sales velocity that is industry-leading and best-in-class.

This role will support our teams in Chennai, India, and in the United States. Knowledge of and experience in global customer-facing roles is a plus. This is a night shift position, ideally working from our office in Chennai. We offer a night shift allowance, car service, and some in-office food options.

What you will do:

  • Deliver training content for all Customer Experience (post-sale) personas
    • 1-3 years of relevant experience into curating e-learning courses
    • Design interactive live training sessions for customer experience teams
    • Deliver effective and engaging content for e-learning, online, and in-person delivery
    • Measure effectiveness of training modalities
  • Collaborate with cross-functional teams across the organisation
    • Partner with members of the Product and Customer Experience Enablement Teams to assess and identify the right product knowledge and skills for the various customer experience roles
    • Participate in scoping meetings with stakeholders of various projects
    • Advise on the best delivery methods to achieve desired learning outcomes

What you bring:

Role

  • Experience in SaaS based applications and how to effectively create application fluency in the people you train
  • Experience working in or with technical organizations including sales engineering, solution consultants and/or customer experience roles
  • Demonstrated experience in delivering product training to technical go-to-market teams, customer experience teams a plus
  • Demonstrated experience in managing multiple initiatives of varying complexity and timeframes
  • Experience developing content for international audiences, especially in India, the US, Canada, Australia, or Western Europe
  • Experience working on international internal teams is a plus

Technology

  • Expertise in using Zoom and its full capabilities in delivering remote and/or hybrid training
  • Preferred exposure to Zoominfo SalesOS, Chorus, Engage or its competitor solutions
  • Demonstrated experience with content authoring, packaging, and management tools used in enablement organization including:
    • Microsoft Office Suite or Google Suite
    • Learning management systems
    • E-learning authoring tools such as Adobe Captivate, Articulate Rise, Camtasia, 7 Tabs, etc.
    • Content management platforms such as Seismic, Highspot, etc.

Professional

  • Personality & passion for helping others succeed
  • Excellent command of English, both oral and written
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Self-starter mentality
  • Ability to influence with a high energy, confident, engaging, and inspiring personality
  • Insatiable curiosity and love of product technology
  • Strong project and time management skills
  • Strong judgment, initiative and sense of urgency
  • Proven experience in effective cross-functional relationship management

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.