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Senior Director, Product Design - Platform

BILL

BILL

Product, Design, Sales & Business Development
United States
Posted on Tuesday, August 1, 2023

Being a Champion for SMBs is good for business. And a career defining opportunity for you.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.
This position is based at either San Jose; Draper; Houston; Remote. We support a hybrid work environment with on-site and remote work days.

Make your impact within a rapidly growing Fintech Company

As the Senior Director of Product Design, Platform, you will be a key leader responsible for overseeing and driving the strategic vision and execution of product design across our organization's platform offerings. You will work closely with cross-functional teams, including product management, engineering, user research, and marketing, to create innovative and user-centric experiences that meet the needs of our customers and drive business growth.

Your primary focus will be on defining and implementing design strategies for our platform products, ensuring consistency, usability, and aesthetic appeal throughout the entire product ecosystem. As a seasoned design leader, you will lead and mentor a team of talented product designers, fostering their growth and promoting a culture of creativity, collaboration, and excellence.

Responsibilities:

  • Design Strategy and Vision
    • Develop and communicate a compelling design vision and strategy for our platform products, aligning with the overall company goals and market trends.
    • Collaborate with executives, stakeholders, and product teams to ensure design alignment with business objectives and user needs.
  • Team Leadership and Management
    • Lead, mentor, and inspire a team of product designers, DeS designers and managers, fostering a positive and high-performing design culture.
    • Higher exceptional designers who can contribute to and keep building upon our design culture and driving further great design standards across the product.
  • Product Design Execution
    • Set high standards for design excellence and maintain consistency across the platform products.
    • Cultivate a data-driven design approach by actively engaging the team with data analytics, usability insights, and other funnel data to inspire new design directions
  • Cross-functional Collaboration
    • Collaborate closely with teams and individuals across each of the Pillars to ensure adoption of any given design vision.
    • Champion the importance of design in the decision-making process and advocate for the best user experience.
  • Design System and Standards
    • Foster strong relationships with cross-functional teams to ensure the design system is effectively implemented and consistently used throughout the product ecosystem.
    • Work with internal partners to define the long-term strategy for the design system's evolution, ensuring efficiency and speed.
  • User Research and Data-Driven Insights
    • Work closely with user researchers to gather insights and validate strategic decisions.
    • Develop strong value-based metrics and goals that guide the iterative learning and delivery model to validate solutions to the most important customer problems as they evolve over time.

We’d love to chat if you have:

  • 15+ years of experience in Product Design serving products and platforms used by a technical audience
  • 8+ years managing including multi-layered organization
  • 5+ years working on internal platforms
  • Proven track record of successfully leading and managing design teams and driving product design strategy.
  • An outstanding portfolio demonstrating design strategy & design works that influenced business outcomes.
  • A passion for building great technical products that solve customer problems
  • A growth mindset based in curiosity and data-driven learning approaches
  • A get-stuff-done attitude propelled by a strong sense of accountability and a positive self-starter energy
  • Experience crafting a compelling product vision demonstrating the ability to think strategically.
  • Demonstrated ability to balance user needs with business goals to deliver impactful products.
  • Experience driving impact through cross-functional teams by facilitating critical conversations and making hard prioritization choices
  • Deep understanding of industry trends, emerging technologies, and best practices in product design.
  • Experience in sales, support, and design systems is a strong plus
  • Exceptional written, verbal communication and analytical skills, with the ability to influence stakeholders at all levels of the organization.

Although we’d be excited if you have the above experience, it’s definitely not a show-stopper. If you are excited about this role but not sure if you meet all of the criteria, please still apply as we’d love to hear from you!

Let’s talk about benefits

  • 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

#LI-Remote

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and Discover BILL.

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

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