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Events Support Engineer



Administration, Customer Service
San Jose, CA, USA
Posted on Wednesday, March 29, 2023

Build your career with purpose. Be a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.This position is based in San Jose. We support a hybrid work environment with on-site and remote work days.

Make your impact within a rapidly growing Fintech Company

  • Work with event planners and other stakeholders to identify IT requirements for events, conferences, and other functions.

  • Install, configure, and maintain IT systems and infrastructure for events, including networking, audio-visual equipment, and other hardware and software.

  • Test and troubleshoot IT systems and infrastructure prior to the event to ensure that they are functioning properly.

  • Provide on-site technical support during events, including setting up and configuring IT equipment, troubleshooting technical issues, and ensuring that all IT-related activities run smoothly.

  • Collaborate with other IT professionals to ensure that event-related IT systems are aligned with organizational goals and standards.

  • Maintain documentation for event-related IT systems and procedures.

  • Provide post-event analysis and reporting, including identifying areas for improvement and making recommendations for future events.

  • Keep abreast of emerging technologies and industry trends to ensure that event-related IT systems are up-to-date and aligned with organizational goals.

  • Design and implement audiovisual systems, including video conferencing, audio systems, displays, projection systems, and control systems.

  • Install, configure, and calibrate AV equipment, ensuring optimal performance and functionality.

We’d love to chat if you have:

  • Bachelor's degree in Computer Science, Information Technology, or related field.

  • Minimum of 3 years of experience in IT support or related field.

  • Experience in providing technical support for events, conferences, and other functions.

  • Strong technical skills in networking, audio-visual equipment, and other event-related IT systems and infrastructure.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving and analytical skills.

  • Ability to work independently and as part of a team.

  • Knowledge of industry-standard IT security protocols and procedures.

  • Relevant certifications, such as Cisco CCNA, CompTIA Network+, or AVIXA CTS, are a plus.

Let’s talk about benefits

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)

  • HSA & FSA accounts

  • Life Insurance, Long & Short-term disability coverage

  • Employee Assistance Program (EAP)

  • 11+ Observed holidays and wellness days and flexible time off

  • Employee Stock Purchase Program with employee discounts

  • Wellness & Fitness initiatives

  • Employee recognition and referral programs

  • And much more

This role is based in California.

The estimated base salary range for this role is noted below for our office location in San Jose, CA. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

San Jose pay range
$126,900$151,800 USD

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

BILL Culture:

  • Humble - We check our egos at the door. We are curious. We listen, accept feedback.
  • Authentic - We earn and show trust by being real—embracing our authentic selves.
  • Passionate - We care deeply about each other and our customers.
  • Accountable - We are duty-bound to each other, our customers, and society.
  • Fun - We wrap it all together by building connections and enjoying time spent together.

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