Senior Lead, Product Operations
BILL
Innovate with purpose
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
✨ Let’s give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
BILL is transforming how businesses pay, get paid, and manage their financial operations. As our Senior Lead of Product Operations, you will be at the center of that transformation, designing and scaling a world-class execution engine and helping BILL bring bold ideas to life.
In this highly strategic role, partnering with leaders across R&D and GTM, you will define how our teams plan, build and deliver exceptional software. You will embed AI into our workflows, strengthen cross-functional alignment and create a foundation that helps teams succeed in a modern AI-centric product development environment. Your work will accelerate innovation, elevate product quality and ensure we deliver with clarity, speed and consistency.
What you’ll focus on:
Define and Evolve the Product & Design Operating Model
- Architect the next-generation operating model for Product, Design and Product Marketing including standards, rhythms and frameworks that enable predictable and high-quality delivery
- Govern and continuously improve the Product Development Lifecycle (PDLC), ensuring consistency from problem framing to launch
Drive AI-Enabled Operational Excellence
- Introduce and scale AI-assisted processes that streamline execution, enhance decision quality and automate manual workflows
- Identify opportunities for automation across the PDLC to improve velocity and baseline product health
Improve Execution, Visibility and Speed
- Partner with Engineering to ensure rapid delivery without compromising quality
- Lead critical cross-functional forums such as quarterly planning, execution reviews and Product Experience Reviews to drive alignment and resolve risks early
Establish Tools, Insights and Single Sources of Truth
- Drive adoption and effective use of Productboard, Figma and other operational tools to create clarity across teams
- Build scalable systems for roadmap visibility, dependency management and data-driven decision making
We’d love to chat if you have:
- 10+ years of experience in Product Operations, Product Management or product-focused Program Management roles
- Demonstrated success building operating models, PDLC frameworks, or governance systems in a high-growth software environment
- Experience leading complex cross-functional initiatives and influencing senior stakeholders across Product, Design, Engineering and Operations
- Strong fluency in tools such as Productboard and Figma; experience driving tool adoption at scale is a plus
- Deep understanding of B2B SaaS and the unique needs of SMB customers
- Exceptional communication, systems thinking, and strategic judgment
- A strong bias toward clarity, simplicity, continuous improvement and an enthusiasm for AI-enabled ways of working
- A 'player-coach' mentality, with a track record of both strategic planning and hands-on execution
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
What’s in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.