SPP Onboarding & Growth Specialist
BILL
Innovate with purpose
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.
✨ Let’s give businesses more time for what matters.
We're looking for an Account Manager – Onboarding & Growth Specialist to join our team. This isn't a role where everything is figured out, it's a chance to build and shape how we do things. We operate like a lean, fast-paced, high-growth startup, and we need someone who thrives on a dynamic, experiment-driven approach. This hybrid role combines the startup-minded hustle of getting new customers up and running with the scrappy, long-term relationship building that drives growth. You'll own a book of business from day one, navigating an environment with evolving processes and resource-constrained challenges to ensure our customers are not just successful, but wildly successful.
What You'll Be Doing
This isn't a role where you'll follow a perfectly defined playbook; you'll be writing it. You'll be the primary point of contact for our customers, responsible for a seamless onboarding experience and driving long-term growth.
Bootstrapping the Onboarding Journey
- Continue deep discovery: You'll jump into a customer's world to understand their organizational structure, goals, and operational needs. You're not just taking orders; you're building the foundation for their success.
- Design and lead with rapid iteration: Using your insights, you'll design a tailored onboarding process. This will be an experiment-driven approach where you're constantly looking for ways to make the process more efficient and effective.
- Collaborate and get things done: You'll work cross-functionally with internal teams like Sales, Product, and Support to ensure a smooth launch. This often means influencing others and finding creative solutions in a non-traditional structure.
Driving Growth with a Startup Mindset
- Act as a strategic advisor: After onboarding, you'll be the strategic and day-to-day point of contact. You'll build trusted relationships and become a go-to partner for customers as their business needs evolve.
- Problem-solve proactively: You won't wait for a problem to appear. You'll monitor account health, track key metrics, and proactively identify opportunities to optimize our customers' experience and drive account growth.
- Own the commercial relationship: You'll be a key player in our company's success. This means you'll own the renewal process and identify and act on growth opportunities within your book of business. You have a commercial responsibility to drive the business forward.
What You'll Bring
- 3-5 years of experience in Account Management, Customer Success, or Implementation, ideally within a lean, fast-paced SaaS, Fintech, or B2B service environment. We're more interested in your track record of success in a similar operating model than a specific job title.
- A "scrappy" and resourceful problem-solver. You don't need a perfect process or a huge budget to get the job done. You're adept at using creative solutions and making an impact with limited resources.
- Highly comfortable with ambiguity and evolving processes. You don't wait for a perfectly defined playbook. You're a self-starter who can take a high-level goal and break it down into an actionable plan, even when the path isn't clear.
- Strong discovery and consultative skills. You can quickly get to the root of a customer's business needs and technical environment, turning that understanding into a strategic plan for success.
- A natural collaborator. You're great at working with and influencing internal teams (Sales, Product, Engineering) without direct authority to ensure customer needs are met.
- Proven track record of driving customer success, retention, and growth within a book of business. You're commercially savvy and take ownership of revenue targets.
- Aptitude to grasp technical concepts and workflows (especially within the payments ecosystem) and translate them into clear, actionable solutions for customers.
What Success Looks Like
- You'll be successfully bootstrapping and iterating on the onboarding process, improving it with each new customer.
- You'll be able to drive high customer adoption and satisfaction even in the face of our non-traditional structure and a continuously evolving product.
- Your ownership and rapid iteration on customer issues will be transparent and a key part of our brand identity.
- Your strategic engagement will lead to measurable account growth, proving you're more than just a relationship manager you're a growth partner.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
The On Target Earnings (OTE) range for this role is noted below for our office location in Draper, UT. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
What’s in it for you?
Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.
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