Marketing Communications Manager - Customer Community
BILL
Do the best work of your career as a champion for small and mid-size businesses.
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.
Make your impact within a rapidly growing Fintech Company
Our Customer Community team is looking to add a Marketing Communications Manager who is a dynamic customer advocacy professional to help us build and scale the success of our Champions advocacy program for BILL customers and brand ambassadors. Day to day activities would include executing high-impact co-marketing initiatives to drive brand awareness, deepen customer relationships and retention and accelerate customer growth. This role requires a strategic thinker with exceptional organizational skills, creativity, and a proven track record in managing a variety of marketing campaigns.
We’d love to chat if you are and have:
- Strategic customer-centric mindset: Experience serving as the voice of the customer and nurturing relationships with high value product and brand ambassadors
- Analytical thinker and executor: Ability to think strategically about how we can deliver value for our customers, and be able to pivot to execution to deliver on goals/objectives. You bring a blend of creativity and analytical skills to derive insights from advocacy activities and translate them into actionable strategies.
- Strong communicator: Able to partner and collaborate with teams with teammates in Customer Success, Brand & Creative, PR, Content Marketing, Events, Web and SEO.
- Customer expert and Champion: Be the voice of the customer. Know the customer needs, journey, and mindset of the customer segments and turn those insights into relevant messages and value-add programs that resonate. Able to follow up on advocate leads from a variety of cross-functional sources
- Storyteller and production specialist: Oversee the creation, management and performance tracking of customer case studies by leading the production of stories and testimonials across various product use cases, customer segments, industries, regions to support Marketing, Sales and Account Management efforts.
Core responsibilities include:
- Content and communication: Guide the creation of content that supports every stage of the customer lifecycle, from onboarding to advocacy.
- Project management: Manage projects and advocacy activities from end to end, tracking cross-functional requests and fulfillment requests
- Content development: Conduct customer interviews, and oversee the development of content assets like case studies, testimonials, blog posts and press releases continue to align with BILL brand voice, values and messaging. Distribute content to relevant channels. Amplify the success of our customers through creative storytelling that brings their challenges and winning strategies to life. Lead integration of customer stories into various Marketing channels and campaigns including social media, website, product marketing, lifecycle, demand generation and comms to ensure cohesive brand messaging and representation
- Sales Reference program: Partner with CSM team to identify and connect satisfied customers with prospects
- Co-Marketing initiatives: Build and nurture a community of customer advocates through initiatives like case studies, testimonials, user groups, and customer advisory boards. Identify and engage key customer advocates for speaking opportunities, webinars, and events.
Professional Experience/Background to be successful in this role:
- 5+ years of customer marketing experience, preferably with running customer reference programs, advocacy community programs or in a customer marketing role
- Direct experience in B2B SaaS and/or fintech
- Experience with community management (Bettermode or other similar community software or platforms)
- Experience leading advocacy programs and marketing campaigns, including but not limited to field events, webinars, sales reference programs, customer evidence
- Excellent written and verbal communication skills.
- Passion for identifying and connecting with customers across a diverse set of industries and thinks strategically about how the customer's story will help BILL win more customers
- Experience with content production and editorial storytelling
- Results driven, self-starter and a strong collaborator
- Detail-oriented and highly organized
- Exceptional communication skills, both written and verbal
- Experience with: Google Workspace, Asana, Salesforce, Seismic, User Evidence, Slack
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Let’s talk about benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.
We live our culture and values every day
At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.
If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.
BILL Culture:
- Humble - We check our egos at the door. We are curious. We listen, accept feedback.
- Authentic - We earn and show trust by being real—embracing our authentic selves.
- Passionate - We care deeply about each other and our customers.
- Accountable - We are duty-bound to each other, our customers, and society.
- Fun - We wrap it all together by building connections and enjoying time spent together.
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