Virtual Card Processor
BILL
Do the best work of your career as a champion for small and mid-size businesses.
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.
Make your impact within a rapidly growing Fintech Company
As part of BILL's Virtual Card Operations team, this position is responsible for helping us identify, implement, and recommend virtual card enhancement opportunities regarding people, process, technology, and product.
This team is responsible for leveraging all available resources and making every possible effort to successfully deliver virtual card payments. We are seeking a subject matter expert for our team of card processors, who understands team goals, reporting metrics, and can handle the most challenging payments. This role involves researching vendors’ available payment options, successfully delivering previously unsuccessful payments, and using those insights to recommend improvements to future payment delivery, efficiency, and success rates through operational changes.
The ideal candidate must have a passion for working in a dynamic team environment while continuously innovating for process improvements. By sharing their learnings and making updates to our instructions database or recommendations to existing workflows, we aim to continuously improve our operations, drive incremental revenue, and increase customer satisfaction. They also bring payment processing knowledge and experience and has a good balance of both customer centric and business centric mindsets.
- Reviews, analyzes and resolves complex payment processing issues. Identifies and tracks patterns or potential systemic team issues in payment processing, and escalates to the appropriate stakeholders.
- Recommends and assists with implementing process improvements for daily payment operations within the virtual card team.
- Acts as a Subject Matter Expert on Virtual Card payment methods, addressing questions and escalations.
- Collaborates with internal cross-functional teams (Engineering, Product, Business Enablement, Risk Operations) to enhance team processes and procedures.
- Identifies and documents best delivery practices at the vendor level
- Provides recommendations to optimize payment distribution by incorporating agent feedback, enhancing customer and vendor experiences, and driving efficiency and scale.
- Focuses on increasing revenue by identifying and communicating opportunities to improve success rates at the vendor level.
- Continuously innovates for process improvements, ensuring the team stays dynamic and adaptable as we continue to bring on new features to the virtual card product
- Updates the instructions database and recommends changes to existing workflows based on new insights and learnings.
We’d love to chat if you have:
- 2+ years of experience with payment processing
- Bachelor’s Degree or the equivalent combination of four years of education, training, and/or work-related experience
- Demonstrated experience using multi-channel telephony technologies, such as chat, web-portal and phone
- Ability to juggle multiple high priority tasks, holding yourself accountable for ownership and deadlines
- Prior experience with coaching team members around soft skills, policies, processes, and workflows
- Passionate about research and investigation of payment exceptions; tenacious in uncovering the root cause of any issue
- Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions
- Excellent oral and written communications skills
- Experience with G-Suite platform is preferred
Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Let’s talk about benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.
We live our culture and values every day
At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.
If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.
BILL Culture:
- Humble - We check our egos at the door. We are curious. We listen, accept feedback.
- Authentic - We earn and show trust by being real—embracing our authentic selves.
- Passionate - We care deeply about each other and our customers.
- Accountable - We are duty-bound to each other, our customers, and society.
- Fun - We wrap it all together by building connections and enjoying time spent together.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants