BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

The Senior Process Manager will join our Digital Content team as we look to expand how we help shape the way teams document and maintain their internal processes. You will work closely within the team to ensure consistency across style and language of our stored processes as well as with cross functional teams across the CARE organization to document and maintain their standard operating procedures. We are on a mission to make sure our agents have consistent, easy to understand content as they provide world class support to our customers. You will have the opportunity to lead a functional area and exposure across multiple areas of the business.

Responsibilities include:

Work with internal teams to develop an understanding of the organizational needs; research, outline, write, and edit new and existing content
Translate processes into easy to understand documentation
Create and maintain templates for process documentation
Ensure documentation is in compliance with BILL’s standards and branding guidelines
Work with subject matter experts to develop documentation for new processes; gather feedback and revise documentation as needed
Maintain review cadence to ensure subject matter experts and team process owners routinely validate their process documentation
Control access to documents, remove documents that are obsolete, and maintain version integrity
Develop a functional understanding of the tools and processes required to support BILL customers
Manage end to end storage and maintenance of process documentation across CX teams
Maintain cross org relationships with SMEs and process owners to ensure documentation is current

We’d love to chat if you have:

Superior writing skills with attention to detail regarding grammar, spelling, and punctuation
Strong working knowledge of process analysis. Able to document repeatable process steps and create process flows using Visio or similar programs
Ability to create relationships and work cross functionally
Ability to adjust to changing priorities and deadlines
Experience working with geographically separated teams
Experience with Salesforce and connected technologies is a plus
Bachelor’s degree in communication or business preferred
4 years of experience as a process specialist preferred

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones

Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle

$99,800—$124,800 USD

Zone 2- CA (Non San Francisco Bay Area), Austin TX, Massachusetts

$89,900—$112,300 USD

Zone 3 -Utah (includes Utah office), Houston TX (office), Florida, North Carolina

$84,900—$106,100 USD

Let’s talk about benefits

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.

BILL Culture:

Humble - We check our egos at the door. We are curious. We listen, accept feedback.
Authentic - We earn and show trust by being real—embracing our authentic selves.
Passionate - We care deeply about each other and our customers.
Accountable - We are duty-bound to each other, our customers, and society.
Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants

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