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Sr. Salesforce Administrator



Sales & Business Development
Posted on Friday, May 17, 2024

Betterworks is dedicated to enhancing continuous performance management and goal-setting for enterprises. As a critical contributor to the company's growth, the Sr. Salesforce Administrator will manage and maintain our Salesforce CRM system as well as add-on applications in our Revenue Operations Tech Stack. Continually researching new tools and developments in AI, this person will evaluate and provide feedback into best of breed CRM applications. This role involves customizing Salesforce to meet the needs of the sales, marketing, CS, and Finance teams.The Sr. Salesforce Administrator will conduct business in a way that builds credibility and trust – timely follow-up to requests, and keeping the database Healthy.

What We Are Looking For In This Role:

· Manage and maintain the Salesforce CRM system to ensure efficient lead management and accurate reporting

· Integrate and Manage CRM extension applications as necessary (Outreach, People.ai, Zoominfo, and more)

· Customize Salesforce to meet the cross functional needs of Marketing, Sales, Finance, and Customer Success

· Develop and implement Salesforce and CRM landscape best practices and training programs for team members

· Ensure data integrity and accuracy within the Salesforce system

· Leverage data loader and other mass cleaning tools to keep the org well maintained healthy

· Create and manage dashboards and reports to track key performance metrics

· Implement and maintain automation within Salesforce to streamline processes

· Maintain direct communication with Enterprise Account Executives to effectively manage opportunities

· Enable and Train end-users on existing and new tools as necessary.

Minimum Qualifications:

· Proven experience as a Salesforce Administrator (3-6 Years)

· Salesforce.com certified and experience with Flow and App builder

· Experience in managing and customizing Salesforce to meet specific business needs

· Effective time management and organizational skills

· Exceptional problem-solving and analytical skills

· Excellent communication and training skills

· Proven ability to manage and maintain a Salesforce CRM system

· Experience implementing or maintaining a CPQ system

· Strong research and account development skills

· Demonstrated track record of exceeding performance targets

· Positive and energetic phone skills, excellent listening skills, strong writing skills

What We All Do

·All employees share the responsibility of being aware of information security risks and adhering to information security policies and procedures.

·All employees are required to participate in information security awareness and training programs.

·All employees have a responsibility to handle data in accordance with data classification and handling guidelines. Employees should be aware of the sensitivity of the data they interact with and follow appropriate security measures.

·All employees have a responsibility of reporting information security incidents in accordance with information security policies and procedures.

This is an outstanding opportunity, with exceptional long-term growth potential. Join Betterworks and help us drive our mission to enhance continuous performance management and goal-setting for enterprises.