About Assembled

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The Role

We’re looking for a software engineer to lead security engineering at Assembled. You’ll build processes and systems that maintain the security and confidentiality of Assembled’s data, both for our AI agents product and our workforce management product. As we anticipate these products to continue growing rapidly in scale, we must ensure that our security infrastructure also evolves to meet industry standards.

By joining our Security team, you’ll have the opportunity to work on 0-to-1 problems across various domains within security: application, infrastructure, and data. This role engages especially closely with our Infrastructure team to ensure that we provide a secure and reliable platform to our customers and their data.

Responsibilities

• Lead “shift left” security efforts to build security best practices into workflows across the company

• Design and drive implementation of secure infrastructure at scale

• Perform security assessments, code audits, and design reviews

• Own the vulnerability management lifecycle end-to-end

• Create policies, processes, and tooling that enhance Assembled’s security posture

You may be a good fit if you:

• Have 5+ years of experience in security engineering, including 2+ years leading large scale, complex projects as an engineer or tech lead

• Have solid foundational knowledge of security engineering principles and technologies

• Have hands-on, technical expertise securing and managing cloud infrastructure

• Have experience leading your organization to comply with security standards and regulations such as SOC 2 and GDPR

• Are proficient in a backend programming language (Golang and Python preferred), as well as security frameworks and libraries

Our U.S. benefits

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment