Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Zoom, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Palantir, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
In this role, you will be the bridge between design and code, and a steward of our UI. You’ll design and create the fundamental building blocks of our product to accelerate development and elevate the quality and consistency of our work. You'll also find yourself talking to users, brainstorming product ideas, and reaching outside your role as much as you see fit. Our front-end stack consists of React and TypeScript, and we use Figma for design. While experience with React in particular is an asset, we don’t require it — we believe in quickly learning what's needed.
- Build and maintain our design system and UI component library: Work with designers and frontend engineers to establish repeatable best practices for our UI that lead to a consistently excellent user experience, while meeting current WCAG standards
- Collaborate with designers, engineers and PMs on product and web experience: Help audit, design, and build foundational UI and UX across the breadth of our product and web surfaces, with an emphasis on prototyping interactions, and data visualizations, and expanding the range of solutions
- Interact with end users: Jump in on customer feedback and talk with our users to discuss our UI, watch them use our product, or listen to their top-of-mind challenges
- Curious and informed about web trends: You like to stay abreast of UI/UX trends and the latest innovations in web technology. Bonus: you have some knowledge and interest in helping with front-end infrastructure (build processes, testing libraries, etc.).
- Web accessibility expertise: You are familiar with and driven to create products that meet or exceed accessibility standards. You are aware of automated and manual accessibility testing techniques and know how to resolve common accessibility issues.
- Attention to UX and UI details: You have keen skills in interaction design. You care about grid layout, button and form states and styles, typography, navigation, and way-finding. You have an eye for consistency and polish. Bonus: You have opinions about tables and charts and how to communicate data interactively in effective and compelling ways.
- Platform-oriented: You have some experience with "platform" thinking, creating foundational systems and tools for other developers. You can take ideas from many different types of users and distill them down. You should be able to make reasonable trade-offs between simplicity and flexibility.
- Excited to educate colleagues: You are a good communicator who is excited to educate and mentor others on best practices. You have experience writing clear and concise documentation, and are able to provide critical feedback on code and technical decisions.
- A nose for product and business needs: You are curious about user needs, and are comfortable developing and sharing opinions about product direction, and what will have impact for our users and the business.
Our U.S. benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave and family planning support
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment