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Lead Backend Engineer, GenerativeAgent



Software Engineering
Posted on Saturday, May 4, 2024
Join our team at ASAPP, where we're developing transformative Vertical AI designed to improve customer experience. Recognized by Forbes AI 50, ASAPP designs generative AI solutions that transform the customer engagement practices of Fortune 500 companies. With our automation and simplified work processes, we empower people to reach their full potential and create exceptional experiences for everyone involved. Work with our team of talented researchers, engineers, scientists, and specialists to help solve some of the biggest and most complex problems the world is facing.
We're seeking a skilled engineer to join our GenerativeAgent development team. You'll play a key role in building our new revolutionary product that automates over 90% of contact center interactions leveraging generative AI, introducing a new paradigm for contact centers.
In this role, you'll focus on developing core features for the GenerativeAgent product. You'll collaborate closely with our Product, Design, Modeling, and other Engineering teams in a dynamic, customer-centric environment.

What you'll do

  • Design, build, and deploy end-to-end features, emphasizing incremental value delivery and quality.
  • Collaborate with our Research and Modeling teams to translate their work into production-ready solutions.
  • Participate in design and architecture discussions that impact the entire GenerativeAgent product development.
  • Work closely with our Product and Delivery teams to ensure smooth GenerativeAgent deployments.
  • Continuously contribute to advancing our development by introducing new ideas, frameworks, technologies, or best practices and challenging the status quo.

What you'll need

  • Strong engineering and problem-solving skills, with demonstrated proficiency in Python, and desirable experience in either Java, Go, NodeJS, or another backend programming language.
  • Excellent architectural skills, with proven experience in designing complex software systems.
  • Experience working with distributed systems, cloud services (we use AWS), dockerized environments, and familiarity with CI/CD tools.
  • Product-oriented mindset with a strong focus on customers, demonstrating a willingness to make a meaningful impact on our clients.
  • A team player with strong verbal and written communication skills.

What we'd like to see

  • Full-stack experience with the ability to learn and contribute across the entire stack.
  • Experience working with ML/AI teams and technologies.
  • A proactive self-starter who is curious, energetic, and upbeat.


  • Competitive compensation
  • Stock options
  • Healthcare for the family group
  • Wellness perks
  • Mac equipment
  • Learning & development stipend
  • 3 weeks of vacation
  • English lessons
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote