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Senior Software Engineering Manager, Platform



Software Engineering
Mountain View, CA, USA
Posted on Saturday, December 24, 2022
At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
ASAPP's Platform Engineering team is looking for a leader with a healthy sense of curiosity, constant improvement mindset, and ability to thrive in an environment of startup-paced execution. The critical ingredients to success on the Platform team include understanding how application services run in the cloud infrastructure and providing a solid foundation for building and iterating on resilient, scalable services.
This role is onsite or hybrid flexible. We have offices in New York City, Northern California, and Bozeman.

What you'll do

  • Be responsible for growing and developing a distributed team of engineers (SMEs and generalists) to create frameworks, services and tooling to increase productivity, quality and joy of development across ASAPP
  • Set the strategic short/mid/long term roadmap for the platform team to solve the most pressing challenges at ASAPP and execute cross functional projects to achieve these solutions
  • Play a critical function in capacity building and planning
  • Actively mentor junior engineers
  • Raise the bar of ASAPP’s engineering culture
  • Foster a healthy and collaborative culture that embodies ASAPP’s values

What you'll need

  • BS or MS degree in Computer Science, or equivalent hands-on experience
  • 5+ years experience building distributed systems and/or infrastructure tooling
  • 5+ years of people management experience
  • Experience/exposure to AI and ML (either on the backend or infrastructure side)
  • Proficiency with Go, Typescript, Python, data stores - MySQL, Redis and message queues - Kafka, RabbitMQ, or any similar technology
  • Self-learner attitude, independent with outstanding problem-solving skills
  • Customer-centric approach. ASAPP's developers are the Platform team's customers
  • Excellent written and verbal communication skills
  • Very comfortable with all aspects of backend engineering and methodologies like coding, testing, observability

What we'd like to see

  • 2+ years of experience with cloud technologies like AWS or Kubernetes


  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mobile phone reimbursement
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid